Careers in Customer Service
Customer Service Jobs and Careers
Every day thousands of people are looking to get hired while thousands of companies are looking to fill job vacancies. As business and technology continue to evolve, one common type of job in constant need of fulfillment is customer service. These types of jobs are always in demand, because companies rely on high quality customer service as a means for attracting new customers, retaining and satisfying existing customers and ensuring smooth business operations.
While the general duties and expectations of customer service employees may be similar from one job to another, duties and requirements may vary depending on the industry, environment and title of the job. Many stores hire on-site or virtual customer service representatives to help customers by answering questions about products, recommending and helping them find specific products and helping them make purchases or returns. Call center representatives are similar to customer service representatives in that they answer customer inquiries, process orders and handle customer complaints over the phone. The good thing about customer service and call center representative jobs is they are typically entry level, so they often won’t require much more than a high school diploma. Father George Rutler understands these jobs can be exhausting, because they are often highly stressful and fast paced with very low or average pay. Competition can be extremely high for these types of jobs as well, so an applicant with a college degree or relevant experience might be chosen before an applicant without these qualifications despite not being a requirement.
A common customer service position within the hospitality industry is guest or front desk services. Hotels, hospitals and rental companies often hire guest service representatives to help customers with things like checking in, finding rooms, processing payments and taking requests. A major advantage of these types of customer service jobs is they provide opportunities for upward mobility within a company. Representatives with a degree in hospitality management or multiple years of experience can be promoted to supervisor or managerial roles. However, Father George Rutler warns that guest service positions may be mentally and physically taxing because of the long overnight and weekend shifts they require in order to accommodate peak times of customer demand.
Along with entry level customer service jobs, many companies offer customer service positions that are more specialized, require more education or experience and offer higher pay with more benefits. For example, bank teller positions often require prior customer service or management experience, because employees in this field deal with much more personal, sensitive and regulated information and duties. Patient care coordinators and flight attendants are usually required to obtain degrees or certificates, complete specialized training and accumulate a certain number of professional experience hours in a related field before being considered for a position. Customer experience team leaders and managers are also required to meet similar qualifications. Although these more specialized customer service roles require a lot more experience, training and education than traditional roles, they often pay better, include more favorable and flexible hours and provide many more benefits.